Shipping Policy

Thank you for shopping with TapTunely. We are committed to preparing and delivering your order safely, carefully, and efficiently.

Preparation & Dispatch

All products, including personalized items, are dispatched within 2–4 business days after you place your order.

This timeframe covers preparation, personalization where applicable, quality checking, and secure packaging. It ends when your order is handed to the courier.

Business days exclude weekends and public holidays.

Customized Orders

Customized products follow the same 2–4 business day dispatch timeframe after ordering.

Customized music box orders may include:

• Custom photo disc preparation
• Music box inspection
• Disc matching and quality checking
• Secure gift-ready packaging

We appreciate your patience while each TapTunely keepsake is carefully prepared.

Shipping Transit After Dispatch

Transit time begins after dispatch and is separate from the 2–4 business day preparation and dispatch timeframe.

International Orders

Estimated transit after dispatch: 7 to 14 business days

Free worldwide shipping is included on all orders.

Please note that delivery times may vary depending on the destination country, courier service, customs clearance, seasonal demand, and local delivery conditions.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

Please allow 1 hours for tracking information to update after dispatch.

Shipping Delays

Transit after dispatch may take longer during busy shipping periods, promotional campaigns, or holiday seasons.

TapTunely is not responsible for delays caused by courier services, customs processing, incorrect shipping information, weather conditions, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

TapTunely is not responsible for delayed, lost, or failed deliveries caused by incorrect or incomplete shipping details entered by the customer.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery.

Email us at support@taptunely.com with your order number and clear photos or videos of the issue. We will review your case and arrange a replacement when applicable.

Returns and Satisfaction Guarantee

We offer a 30-day money-back guarantee for eligible items. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Please note that personalized or custom-made items may only be returned if they arrive damaged, defective, or incorrect.

To start a return request, please contact our support team at support@taptunely.com.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact our support team at:

support@taptunely.com

We will assist you in tracking and resolving the issue as quickly as possible.

Customer Support

If you have any questions about your order, shipping status, customization, or product setup, please contact us at:

support@taptunely.com

Our support team typically replies within 1 hour.