Política de envío

Shipping Policy

Thank you for shopping with TapTunely. We are committed to preparing and delivering your TapTunely Music Memory Box safely, carefully, and efficiently.

Order Processing

All orders are processed within 3 to 5 business days.

Because the TapTunely Music Memory Box includes 9 mini discs and may involve photo disc preparation, personalization, quality inspection, and secure packaging, additional preparation time may be required during busy periods.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Customized Orders

For customized orders, including personalized disc sets with 9 uploaded photos, please allow extra preparation time for production and inspection.

Each customized order may include:

Custom photo disc preparation
Music box inspection
Disc matching and quality checking
Secure gift-ready packaging

We appreciate your patience while each TapTunely keepsake is carefully prepared.

Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched.

International Orders

Estimated delivery: 7 to 14 business days

Free worldwide shipping is included on all orders.

Please note that delivery times may vary depending on the destination country, courier service, customs clearance, seasonal demand, and local delivery conditions.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

Please allow 1 hours for tracking information to update after dispatch.

Shipping Delays

During periods of high order volume, promotional campaigns, or holiday seasons, order processing and delivery times may be slightly extended.

TapTunely is not responsible for delays caused by courier services, customs processing, incorrect shipping information, weather conditions, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

TapTunely is not responsible for delayed, lost, or failed deliveries caused by incorrect or incomplete shipping details entered by the customer.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery.

Email us at support@taptunely.com with your order number and clear photos or videos of the issue. We will review your case and arrange a replacement when applicable.

Returns and Satisfaction Guarantee

We offer a 30-day money-back guarantee for eligible items. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Please note that personalized or custom-made items may only be returned if they arrive damaged, defective, or incorrect.

To start a return request, please contact our support team at support@taptunely.com.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact our support team at:

support@taptunely.com

We will assist you in tracking and resolving the issue as quickly as possible.

Customer Support

If you have any questions about your order, shipping status, customization, or product setup, please contact us at: